Facebook Bug: Attachments and images are not sending

Incident Report for Chatfuel

Resolved

This incident has been resolved.

Posted Dec 09, 2020 - 01:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 08, 2020 - 11:52 UTC

Update

We are continuing to investigate this issue.

Posted Dec 04, 2020 - 13:47 UTC

Update

Facebook team assigned the bug report and they are investigating this further. We're waiting for a resolution on this. You can look into the original bug report here: https://developers.facebook.com/support/bugs/227292448744198/

Posted Dec 03, 2020 - 13:10 UTC

Update

We are continuing to investigate this issue.

Posted Dec 02, 2020 - 23:06 UTC

Investigating

We have reports of attachments and images not being sent by messenger. We are seeing error messages being sent by Facebook whenever an attachment is being sent. We are investigating this issue.

Posted Dec 02, 2020 - 23:02 UTC

This incident affected: Facebook APIs.