Facebook Bug: Acquire Users from Comments is not working
Incident Report for Chatfuel
This incident has been resolved.
Posted Jun 27, 2019 - 06:53 UTC
Facebook deployed the fix and the issue seem to be mitigated now. This has also been reflected on Facebook's status page: https://developers.facebook.com/status/issues/353480721999225. We'll continue monitoring to ensure the issue is fully resolved.
Posted Jun 27, 2019 - 05:45 UTC
Our automated systems have detected that we stopped receiving events for Page Feeds from Facebook which is impacting Acquire Users from Comments functionality. The problem has been reported and Facebook Team is working on it. You can check progress in the bug tracker here: https://developers.facebook.com/support/bugs/2102574809869104 and https://developers.facebook.com/support/bugs/642531419852977.
Posted Jun 27, 2019 - 04:30 UTC
This incident affected: Bot Engine and Facebook APIs.