Due to a bug in the Facebook User Profile API, Chatfuel is currently unable to retrieve user profile information for some of the pages. As a result, new users don't show up in the People Tab, and they also appear as Unknown users in the Live Chat tab. We reported the issue to Facebook (https://developers.facebook.com/support/bugs/3237022032979713) and will provide further updates as they become available.
Posted Jul 10, 2019 - 04:48 UTC
This incident affected: Dashboard and Facebook APIs.