Images and videos might be sent twice

Incident Report for Chatfuel

Resolved

This incident has been resolved.
Posted Jul 01, 2020 - 12:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 30, 2020 - 13:02 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 30, 2020 - 12:34 UTC

Investigating

We've received reports of the video and image plugins being delivered twice to the bot users.
We're currently investigating this, and will provide updates as soon as the issue is identified.
Posted Jun 29, 2020 - 09:44 UTC
This incident affected: Bot Engine.