Facebook bots: Users might not appear on People Tab

Incident Report for Chatfuel

Identified

Due to a recent Meta change on their API, some users may not appear correctly in your bot's People Tab. Our team is aware of this issue and we are already working on a fix. We will resolve the issue after running some internal tests to ensure everything is working correctly.
Posted Mar 28, 2025 - 12:11 UTC
This incident affects: Dashboard.