Facebook Bug: Acquire Users from Comments is not working

Incident Report for Chatfuel

Resolved

This incident has been resolved.

Posted Jun 27, 2019 - 06:53 UTC

Monitoring

Facebook deployed the fix and the issue seem to be mitigated now. This has also been reflected on Facebook's status page: https://developers.facebook.com/status/issues/353480721999225. We'll continue monitoring to ensure the issue is fully resolved.

Posted Jun 27, 2019 - 05:45 UTC

Investigating

Our automated systems have detected that we stopped receiving events for Page Feeds from Facebook which is impacting Acquire Users from Comments functionality. The problem has been reported and Facebook Team is working on it. You can check progress in the bug tracker here: https://developers.facebook.com/support/bugs/2102574809869104 and https://developers.facebook.com/support/bugs/642531419852977.

Posted Jun 27, 2019 - 04:30 UTC

This incident affected: Bot Engine and Facebook APIs.